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tmti products and services
Phone technical support teams for brands
It is widely recognized that relatively few consumers actually take the time to read product manuals or utilize static online help tools. This might partially explain why, according to Accenture, an incredible 95% of returned consumer electronics are not actually broken or defective.
Many returns are made because of an inability to set up the device or understand its basic operation. Or, if the device is up and running, an inability to take advantage of the full features of the product leads to expectations not being met and subsequent dissatisfaction with the product. Talk Me Through It (TMTI) can eliminate these problems.
We offer a simple, targetable solution for reducing returns by giving the customer premium technical support for their newly purchased device. This support is a customized combination of telephone support and Interactive Guides. We charge on a per operator basis per month, and this is individually agreed with the client as the programme develops.
Our teams are able to provide all aspects of phone support, including Remote Device Management where TMTI can take over a device online and perform customer fixes quickly and efficiently.
Apply these solutions to a single product from your portfolio or across your full range of consumer electronics. For unavoidable returns, we can tailor the service to incorporate return logistics.
We even help our clients use returns to shape product development. Through our custom call center reports, we provide a fast early-warning system that can detect product faults for immediate action or flag a variety of product issues to be used as a marketing tool for future product lines. Our custom reporting provides valuable information about each supported product.
Working today with TMTI: Amazon | Sainsburys | HMV | Waterstones | QVC