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Reduce returns by using PairX to complete your customer-learning centre.

What is PairX?

PairX is a database-driven pairing solution, which allows users to identify supported accessories with their mobile handsets and vice versa. PairX provides an interactive simulation of the pairing process, moving between the accessory and the mobile handset. The solution can be presented to customers via the web and can also be used by customer service agents in order to provide consistent and accurate pairing info. The service is built and hosted by TMTI and regularly updated with knowledge in line with the TMTI bluetooth research programme.

Why use PairX?

Pair any two devices in five steps using TMTI PairX simulator. It is simple and easy to understand and displayed graphically on the screen. PairX reduces call levels into customer service centres for technical support services, it promotes the ‘self-serve’ attitude to customers and is low cost and easy to integrate. PairX is hosted and maintained by TMTI and is easily re-branded to maximise revenue.

Case studies

80% of technical support calls regarding Bluetooth devices concern Pairing, however 73% of these calls are issues with handsets and not the Bluetooth device. PairX gives the customer a simple and easy to understand set of visual instructions allowing the customer to choose their devices and follow the instructions – the net result has been a reduction in customer service calls and a reduction in returns.