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tmti products and services

What is the TMTI card scheme?

A simple, targetable solution for reducing returns by giving the customer instant technical support for their new device. Apply this to a single product from your portfolio, or across your full range. Cards are simply added to the device box highlighting that the customer can call for technical support. The cards also explain that you must call before returning a device. This service is a pay as you go service. You simply buy a card for each product you wish to support. We can tailor the service to incorporate reverse logistic tasks if required.

Why choose the TMTI card scheme?

Customers benefit from having an expert available to answer any questions about their new device without having to wait. TMTI do not use an IVR platform, unless requested by the client and therefore the customer can get straight through to a technical advisor.

Our clients benefit by having fewer returned devices and from outsourcing the cost of customer support for a fixed fee. Our clients benefit from TMTI's bespoke reporting which provides valuable information about each supported product. Great for reducing no fault found returns!

TMTI provides a return on investment by reducing product return rates and therefore saving more than the service costs. This means that customer services support is changed from a cost centre to a revenue generator. Our clients benefit from better brand loyalty and increased sales by having the best customer service available. A further benefit to our clients is that the TMTI service provides a fast early warning system that will flag up device problems. You can drill down on these problems from within our reporting system.

What causes returns?

It’s a recognised fact that relatively few consumers take the trouble to read and decipher the manuals provided with their purchase, resulting in many attempted returns, which are merely the result of a lack of patience or understanding of a product. Consequently many return are made by customers who have only just opened their device box. many customers return products out of frustration or the inability to understand the basic operation of their device.

How does it work?

Cards provide a minimum of 10 minutes FREE technical support, which is all that’s normally needed to get a customer over their initial concerns and to begin using their purchase. TMTI will stay involved with the call for as long as necessary to resolve the query, and will reduce the number of products returned. No waiting on an IVR, cards are inserted into the box. 0844 Calls are charged at 5p per minute from a BT landline (at all times).