TMTX is database-driven, photographically illustrated, interactive product simulator. An ‘off the shelf’ solution enabling enterprises to build and maintain their own knowledge base.

TMTX is a searchable simulator solution which allows for unlimited topics. Top FAQs and all other topics can be dynamically modified and updated.

TMTX is self contained so that simulator topics can be added and maintained by the customer without TMTI assistance.

The knowledge import process ensures simulator integrity before deployment.

TMTX is a low-cost alternative for rapid deployment of detailed device support information, it has a simple interface for both staff and customers to identify their devices and it can be customised to suit individual business requirements.

TMTX will improve customer experience and reduces calls into your customer service centres for technical support.

TMTX can be added to a retailer or manufacturer’s website as a self-help solution.

Interactive FAQ delivers step-by-step guidance through a problem/resolution process, complete with images of progress for each stage. The unique administration user interface allows technical staff to add and edit devices, categories and topics.

Documentation is pasted in from a document such as Microsoft word and images can be hand produced in paint or imported into the system.

MVNO
TMTI have developed a complete CRM system based on TMTX for a household MVNO.

At present this is used internally by Virgin’s CSR’s however it is now due to launch on line in the near future.