A simple, targetable solution for reducing returns by giving the customer instant technical support for their new device. Apply this to a single product from your portfolio or across your full range.

Cards are simply added to the device box highlighting that the customer can call for technical support and explaining that they must call before returning a device.

This service is a pay as you go service. You simply buy a card for each product you wish to support. We can tailor the service to incorporate reverse logistic tasks if required.

Customers benefit from having an expert available to answer any questions about their new device without having to wait. TMTI do not use an IVR platform, unless requested by the client and therefore the customer can get straight through to a technical advisor.

Our clients benefit by having fewer returned devices that are not faulty and from outsourcing the cost of customer support for a fixed fee.

Our clients benefit from TMTI's bespoke reporting which provides valuable information about each supported product.

TMTI provides a return on investment by reducing product returns rates and therefore saving more than the service costs, this means that customer services are changed from a cost centre to a revenue generator. Our clients benefit from better brand loyalty and increased sales by having the best customer service available.

A further benefit to our clients is that the TMTI service provides a fast early warning system that will flag up device problems which can be drilled down on through its reporting system.

It’s a recognised fact that relatively few consumers take the trouble to read and decipher the manuals provided with their purchase resulting in many attempted returns which are merely the result of a lack of patience or understanding of a product.

Consequently many return are made by customers who have only just opened their device box and are attempting returns out of frustration or inability to understand basic operation of their device.

Cards provide for a minimum of 10 minutes free technical support which can be all that’s needed to get a customer over their initial concerns and to begin using their purchase rather that trying to return it. TMTI will stay involved with the call for as long as necessary to resolve the query.

No waiting on an IVR, cards are inserted into the box. Calls are charged at BT Local rate.